Digium Switchvox SOHO AA60 Appliance Specifications

Which Extensions Need Subscriptions?

You may already be familiar with Switchvox and all of the different "Extension Types" that you can create inside the system. It is important to note that you do not need a subscription for every extension you create inside your Switchvox.


Here are all the Extension types that require a subsciption:

• SIP Phone or SIP Adapter for Analog Phone (ATA) - Any SIP phones, like Polycom SoundPoint phones or a SIP softphone. Also any Analog Telephone Adapter such as a Sipura SPA-1001
• Analog Phone - This extension type is for regular analog telephones that are physically plugged into the PBX via an FXS port
• Virtual Extension - Virtual Extensions are extensions for users without a phone. They can be used for voicemail boxes, or can be set up with call rules that always cascade to the user's cell phone. They behave exactly like SIP Phone extensions except they do not show the phone as "Unreachable" in the System Status screen. 

And here are all of the Extension types that do NOT require a subscription:

• IVR (Interactive Voice Response) - (An IVR is the menu that asks the caller to press 1 for directions, press 2 to hear the company directory, etc.) You will be able to customize your IVR's options, messages, and more in the IVR Editor.
• Simple Conference Room - A simple conference room extension presents a single conference room for anyone who calls or is transferred to this extension. 
• Meet-Me Conference Room - Meet-Me Conference Room extensions provide an access point to each user's conference room. Callers to this extension will be prompted for a PIN number corresponding to a specific user's conference room. Users can setup their PIN and individual conference settings by logging into the users section of the web suite and accessing the "Conference Setup" menu option. 
• Group Pickup - Group Pickup extensions will allow an extension to answer a call that is ringing a different extension. Example: Assume that 600 is defined as the Group Pickup extension and 202 is a member of this pickup group. If extension 202 is ringing with an incoming call, dialing 600 from another phone will pick up the call ringing in on 202's extension. 
• Intercom/Paging - This extension type is used to make an announcement over the speakerphone on a group of phones. Targeted phones will not ring, but answer immediately into speaker-phone mode. Note that the use of this extension type is dependent on a compatible and correctly configured handset. This extension type allows you to define which phones participate in the paging group, as well as who is allowed to dial it. 
• Directory - This extension type presents the caller with a directory of all extensions. The caller is prompted to type in the first three letters of the party's last name and is presented with a list of matching extensions. 
• Voicemail Access - Users can call this extension to check their voicemail. Note: this is not an extension to leave a voicemail message, this is strictly for retrieving voicemail. Please look in each user's Call Rules in their User Tools section for options for leaving voicemail. 
• Call Parking - By transferring callers to this extension type, users will be able to park their current call. Call Parking is a method of transferring calls by parking a call on one phone, and retrieving it on another phone. For example, a user gets a call in their office, but needs to take that call to the store room to check on something. To park the call, they hit transfer on their phone and dial the parking extension, say 700. A lot number is read back to them: 725, and they then hit transfer again to park the caller. The user can now hang up the phone, walk to the store room, pick up the phone there and dial 725 to retrieve their call. 
• Dial Tone - Calling this extension type presents the caller with a dial tone. This is useful for SIP phones that have an automatic dial feature. Setting a phone to automatically dial the Dial Tone extension makes it easier to perform certain operations on the Switchboard interface.
• Feature Codes - Feature codes perform various operations by dialing a *, two digits, and an extension. For example, the "Go To Voicemail" feature could be defined as extension *56. Dialing *56202 would then go directly to extension 202's voicemail. See "About Feature Types" for info on each type of Feature Code. 
• Call Queue - Call Queues are extensions where callers are queued up in line to speak with a representative. Call queues are often used to dial into a particular department or group, e.g. The extension for accounting could ring each member in the accounting department. You will be able to customize your call queues in the extension setup process. 
• Call Queue Agent - A Call Queue Agent is a special extension for users who do not have their own phone, yet answer calls from a Call Queue. Some things to know about Call Queue Agents:
  - Call Queue Agent extensions cannot be called directly, they only answer Call Queues.
  - Call Queue Agents cannot dial any numbers.
  - Call Queue Agents are not tied to any phone.
  - SIP Phones, or Analog Phone accounts can also log into a queue, so Call Queue Agents exist specifically for users who do not already have a phone extension. 
• Agent Login - Define this extension to allow users to log into your Call Queues. After logging in, users will begin to receive calls to queues that they are members of. 
• Agent Log-off - Define this extension to allow users to log out of Call Queues
  

Digium Switchvox SOHO AA60 Appliance Resources

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Datasheets & Brochures:
Switchvox SMB 4.0 Brochure (PDF)
Switchvox Hosted Edition (PDF)
Switchvox Free Edition (PDF)
Switchvox SOHO (PDF)
Switchvox SOHO & SMB Call Queues (PDF)
Download Switchvox Free Edition


Videos:
Guided Switchboard Demo