3CX 16SC Product Support
3CX support can be purchased anytime. Repeated purchases are appended to
current contract with expiry date incremented by 1 year.
Support is available via email, live chat and phone and includes the
Help on configuring 3CX Phone System and questions in relation to its
operation. Troubleshooting of external extensions and bridges via Tunnel; Help with configuration of supported phones and VoIP providers; Troubleshooting of supported gateways and interface cards in 3CX with
standard templated configuration; Analysis of SIP logs in case of interoperability issues with a supported
VOIP provider, IP Phone or Gateway Supported ITSPs / Vendors only; In the case of unsupported VoIP providers, we will determine if it is a
vendor/provider problem or a 3CX issue and will direct customers to
vendor/provider if it is the former, with our findings.
Remote installation Support for unsupported SIP Phones, Gateways or cards Non-standard configurations of supported devices Configuration of phones beyond provisioned templates Remote extension and bridge support that does not use the tunnel Troubleshooting unsupported VoIP Providers. We will give pointers but we can not guarantee interoperability with all