3CX 16SC Product Support

Price: $295.00

List Price: $295.00

  • Manufacturer: 3CX
  • Model: 3CXPSPROES
  • UPC:
  • Warranty:
  • Availability:

3CX 16SC Product Support

3CX support can be purchased anytime. Repeated purchases are appended to current contract with expiry date incremented by 1 year.

Support is available via email, live chat and phone and includes the following:

  • Help on configuring 3CX Phone System and questions in relation to its operation.
  • Troubleshooting of external extensions and bridges via Tunnel;
  • Help with configuration of supported phones and VoIP providers;
  • Troubleshooting of supported gateways and interface cards in 3CX with standard templated configuration;
  • Analysis of SIP logs in case of interoperability issues with a supported VOIP provider, IP Phone or Gateway Supported ITSPs / Vendors only;
  • In the case of unsupported VoIP providers, we will determine if it is a vendor/provider problem or a 3CX issue and will direct customers to vendor/provider if it is the former, with our findings.

NOT included

  • Remote installation
  • Support for unsupported SIP Phones, Gateways or cards
  • Non-standard configurations of supported devices
  • Configuration of phones beyond provisioned templates
  • Remote extension and bridge support that does not use the tunnel
  • Troubleshooting unsupported VoIP Providers.
  • We will give pointers but we can not guarantee interoperability with all providers.

3CX 16SC Product Support Specifications

3CX 16SC Product Support Resources